Customer Support Representative (100% remote)

🔗Apply here: https://wisevas.io/work-with-us

About the Role

You’ll be responsible for handling customer communication across phone and email, managing account updates, and ensuring all requests are resolved accurately and efficiently. This role requires strong organization and the ability to manage multiple tasks at once.

What You'll Be Doing

• Answer incoming customer phone calls and provide clear support
• Respond to customer emails in a timely and professional manner
• Process registrations, account updates, changes, and refunds
• Handle billing inquiries and resolve customer issues
• Maintain and update customer records and spreadsheets
• Support scheduling and roster changes
• Communicate with parents and guardians regarding program details
• Coordinate with internal teams to resolve customer requests
• Escalate urgent issues or complaints to management when needed
• Learn service areas, cities, and locations to assist customers accurately
• Deliver consistent, high-quality customer service

What We're Looking For

• Previous customer service experience
• Excellent verbal and written English skills
• Clear, easy-to-understand speaking voice
• Comfortable handling a high volume of phone calls
• Ability to multitask in a fast-paced environment
• Strong problem-solving skills
• Experience with refunds, registrations, and customer inquiries
• Comfortable learning and using internal systems
• Ability to make decisions independently
• Organized, reliable, and process-driven

Do NOT Apply If

• You struggle with high call volume or fast-paced environments
• You are disorganized or inconsistent with processes
• You avoid taking ownership of customer issues
• You are not comfortable speaking with customers throughout the day

🔗Apply here: https://wisevas.io/work-with-us

This is an external position to work at a WiseVAs client. Considering that the management of job positions is entirely handled by the hiring companies, and that WiseVAs operates solely as an intermediary between the candidate and the hiring company, the submission of proposals by candidates does not guarantee employment. Similarly, candidates acknowledge and authorize the storage of resumes and proposals in WiseVAs's database, as well as the receipt of messages, emails, and calls offering new job positions and opportunities.