Idioma: Espanhol ou Inglês Fluente

O profissional será responsável por garantir a estabilidade, disponibilidade e desempenho dos sistemas, atuando como referência técnica em incidentes complexos.

Experiência imprescindível

:Experiência comprovada com Oracle Database, Exadata, troubleshooting crítico

Conhecimento em RAC, RMAN,AWR,ADDM, ASM e Data Guar

dPerformance tuning avançad

oExperiência em ambientes mission critica

l
Habilidades Comportamentai

s:
Proatividade e autonomia para resolução de problem

as.Alta capacidade analítica e resolução de problem

as.Boa comunicação e colaboração com times multicultur

aisOrganização e comprometimento com entregas de qualida

de.Disposição para apoiar e compartilhar conhecimento com o ti

me.Adaptabilidade e flexibilidade em ambientes ágeis e dinâmi

cos
CLT- Home Office -(Preferência por profissionais residentes em

SP)Escala noturna Remota - 23:00 às 07

:00H

We are looking for an LP Partnership Manager to drive business development and build strong relationships with liquidity providers across key regions. This role will be instrumental in sourcing, onboarding, and managing LP partners, while working closely with the trading team to optimize liquidity, pricing, and execution.

The ideal candidate is highly connected within the local market, with a strong network of liquidity providers and a deep understanding of regional payment and banking landscapes.

Key Responsibilities

Business Development & Partnerships

• Identify, source, and establish relationships with local and regional liquidity providers
• Evaluate LP quality (pricing, depth, reliability, regions covered)
• Negotiate trading terms (spreads, fees, credit lines, margin terms)

Market & Network Development

• Leverage existing network to expand LP coverage in key regions (APAC, LATAM, Africa)
• Maintain strong relationships with banks, payment providers, and liquidity partners
• Stay up to date with local market dynamics, pricing trends, and competitive landscape

Execution & Collaboration

• Work closely with traders to ensure optimal liquidity, pricing, and execution quality
• Coordinate with internal teams to onboard LPs and ensure smooth operational setup
• Support ongoing performance monitoring and optimization of LP relationships

Banking & Infrastructure Setup

• Facilitate opening of bank accounts and payment rails required for LP operations
• Identify suitable partners to support local currency flows and settlement

Requirements

• 5 to 10 years of experience in business development, partnerships, or liquidity management
• Strong experience in payments, FX, trading, or related financial services
• Well connected with liquidity providers, banks, and payment partners
• Proven ability to source and onboard LPs in local markets
• Strong understanding of regional market structures and liquidity dynamics
• Must have strong, deep LP network in at least one of the following regions: LATAM

Vision & Mission

• OSL is the first SFC-licensed digital asset platform in Hong Kong and a PayFi innovator. Through stablecoin payments, cross-border settlement and global licensing, we are building the next-generation payments network. Stablecoins have become everyday money across emerging markets and are widely viewed as blockchain’s “killer app,” with industry focus shifting from token issuance to real-world consumer and enterprise payment adoption. The strongest growth lies in cross-border B2B payments, where providers embedding stablecoins into corporate settlement flows can capture significant volume and float. Long-term defensibility comes from regulatory licences, banking partners and cross-border corridors.
• OSL holds or has acquired licences in Hong Kong, Japan, Australia, Bermuda and Indonesia, and is expanding into Europe, Brazil, Southeast Asia and Africa through acquisitions and licence applications. With OSL Pay and StableX, we embed stablecoin settlement into bank accounts and card networks, support 150+ digital assets, and provide 24/7 fiat–stablecoin conversion. As a regulated pioneer with a startup mindset, we believe the future of payments will be driven by real adoption and scalable deployment, not technology narratives. We welcome builders who are passionate about crypto and payments to join us in shaping compliant, global payment infrastructure.

About this role

As a Senior AI Engineer, you will design and ship agentic systems that make redesigned workflows real. This role is not about optimizing what already exists—you will build AI‑native processes from the ground up, translating business intent into production‑grade systems.

This is a high‑ownership, hands‑on role. You will prototype rapidly, validate with domain experts, and deploy incrementally. We are looking for someone deeply passionate about AI who stays current by choice and can innovate quickly within established governance, security, and data guardrails.

Job Duties

• Design, build, and deploy end‑to‑end, multi‑step agentic AI systems that replace or reimagine DBS business workflows.
• Architect agent pipelines using tool‑calling, memory, retrieval‑augmented generation, and orchestration patterns appropriate to workflow risk and complexity.
• Implement human‑in‑the‑loop and escalation mechanisms for high‑risk or low‑confidence decisions.
• Integrate agentic systems with enterprise data sources, internal APIs, and third‑party tools in compliance with security and data governance policies.
• Ensure strong data grounding, output quality, reliability, and graceful failure behavior in production systems.
• Select appropriate GenAI frameworks and manage LLM integrations, prompts, and model versions.
• Own delivery end‑to‑end from rapid prototype through pilot and production deployment.
• Work closely with process owners, domain experts, and governance partners to deliver trusted, usable solutions.

Qualifications

• An undergraduate degree in STEM with 5+ years in software or related domain, featuring 2+ years specialized in AI/ML, LLM solutions, and hands-on development of agentic systems.
• Strong proficiency in Python, REST APIs, prompt engineering, RAG pipelines, and agent orchestration.
• Experience deploying and operating LLM/agent workflows in production, including monitoring and evaluation.
• Working knowledge of Azure based cloud environments, including Azure AI Foundry and Databricks, in enterprise settings.
• Self-directed learner with strong problem-solving skills and practical business judgment.

Opportunities for Growth

• Shape how AI‑native workflows and agentic patterns scale across DBS.
• Grow from delivering individual agentic systems to owning higher‑impact AI initiatives and cross‑workflow architectures.
• Work hands‑on with emerging GenAI models, frameworks, and real production deployments.

Company Description

Valere is an award-winning partner specializing in AI transformation and custom software solutions, helping businesses evolve into AI-driven organizations. Recognized as a top 1% expert-vetted agency on platforms like Upwork, Clutch, and G2, Valere collaborates with private equity firms, mid-market businesses, and Fortune 500 enterprises to provide measurable ROI through innovative AI strategies. Backed by a team of over 220 experienced professionals, Valere delivers tailored end-to-end solutions using its proven \"crawl-walk-run\" methodology, supporting every stage of the AI journey from strategy development to seamless implementation. Valere combines high-quality standards with cost-effective models to deliver meaningful results to its clients.

Role Description

In this role, you will manage the full sales cycle from initial discovery to closed-win. You will partner with mid-market and large enterprise clients to deeply understand their business challenges and demonstrate how Valere’s AI solutions can provide a massive competitive advantage. We are looking for a consultative, tech-forward closer who believes in working smarter. Whether you are a rapidly ascending sales talent utilizing AI to navigate complex enterprise deals, or a seasoned closer leveraging advanced automation to handle an unprecedented pipeline, we care about your closing ability, strategic acumen, and technical agility. If you are ready to redefine the modern sales cycle through technology in a high-growth environment, we want you on our team.

Responsibilities

• AI-Powered Deal Management: Proactively leverage advanced AI tools to accelerate the sales cycle. Use AI to analyze account data, summarize complex discovery calls, draft highly customized proposals, and continuously optimize your deal-closing workflows.
• Full-Cycle Sales Execution: Own and manage the entire sales cycle. Guide qualified prospects through deep discovery, customized solution demonstrations, proposal negotiation, and ultimately, closing the deal.
• Consultative Selling: Act as a trusted advisor to C-level executives and technical leaders. Deeply understand their strategic pain points and articulate how Valere’s custom AI applications provide measurable ROI and business value.
• Pipeline & Revenue Forecasting: Maintain rigorous pipeline hygiene and provide accurate revenue forecasting. Accurately track deal progression, closing probabilities, and customer interactions in our CRM (Monday), utilizing automation to minimize manual data entry.
• Solution Scoping & Collaboration: Partner seamlessly with Sales Engineering, Product, and Delivery teams to scope complex AI solutions, ensuring that what is sold can be successfully delivered and scaled.
• Contract Negotiation: Lead commercial negotiations, navigating complex procurement processes, legal reviews, and pricing discussions to secure mutually beneficial agreements.
• Market Intelligence: Keep your finger on the pulse of industry trends, the evolving AI application landscape, and competitor movements to effectively handle objections and position Valere as the premier AI solution provider.

Qualifications

• Demonstrated Closing Capability: A proven track record of consistently hitting or exceeding revenue targets and managing complex sales cycles (B2B tech, SaaS, or professional services preferred). Your history of closed-won deals, strategic account navigation, and revenue generation matters far more to us than the number of years on your resume.
• Advanced AI Proficiency: A strong, hands-on ability to use modern AI applications to augment your deal strategy. You actively use AI to research enterprise accounts, generate persuasive proposal copy, and map out complex stakeholder networks.
• Consultative & Strategic Mindset: You excel at asking the right questions to uncover hidden business needs. You can seamlessly pivot between high-level business strategy with a CEO and technical feasibility with a CTO.
• Masterful Communication & Presentation: Flawless written and verbal English communication skills. You are a compelling storyteller who is confident and persuasive when presenting complex solutions to executive boards.
• Negotiation & Objection Handling: Strong business acumen with the ability to navigate procurement processes, confidently handle pushback, and structure mutually beneficial contracts.
• Technical Acumen: High technical curiosity with the ability to quickly absorb complex concepts related to AI, machine learning, and cloud infrastructure, translating them into tangible, compelling business cases.
• Modern Tool Stack Mastery: Hands-on experience with modern CRM software (Monday preferred), advanced quoting/proposal software, and AI-driven sales enablement tools.
• Continuous Learner: Strong foundational knowledge built through a university degree, intensive boot camps, or self-directed practical experience. You possess a growth mindset and a relentless drive to continuously hone your sales craft.

A H2W está em busca de Analista de Suporte Técnico com foco em Desenvolvimento para atuar na sustentação de sistemas, garantindo estabilidade, correções e melhorias contínuas. Procuramos um profissional com visão analítica, boa comunicação e que goste de resolver problemas técnicos, atuando próximo à equipe de desenvolvimento e aos usuários.

Responsabilidades e Atribuições

• Atender chamados de suporte técnico nível 2 e 3, analisando problemas e propondo soluções.
• Reproduzir, diagnosticar e corrigir bugs em sistemas.
• Realizar consultas, análises e ajustes simples em banco de dados (SQL).
• Investigar logs, monitorar serviços e atuar preventivamente em incidentes.
• Criar e manter documentação técnica e procedimentos operacionais.
• Sugerir melhorias técnicas, automações e ajustes de desempenho.
• Interagir com áreas internas e clientes/usuários.

Requisitos (Obrigatórios)

• Experiência com suporte técnico, sustentação ou análise de sistemas.
• Conhecimento em pelo menos uma linguagem de programação: Java(jsp) / JavaScript / CSS / HTML
• Experiência com banco de dados Relacional.
• Familiaridade com Git e versionamento de código.

Diferenciais (Desejáveis)

• Conhecimento intermediário em SQL Server (Views, Procedures, JOBs)
• Conhecimentos em Testes Unitários.

Soft Skills

• Boa comunicação e didática.
• Perfil colaborativo e orientação a resultados.
• Organização, documentação e visão de priorização.
• Senso de dono (ownership) e forte habilidade de resolução de problemas.

We are looking for a full-time, remote Senior/Staff Platform Software Engineer with 7+ years of experience to join our U.S. client. The role focuses on designing, building, and evolving the foundational systems that power the products. We're looking for an experienced engineer with strong hands-on expertise in PHP and TypeScript (Angular) who can work with minimal oversight and deliver pragmatic, customer-focused solutions.

The ideal candidate is an engineer who already possesses deep technical expertise, architectural judgment, and product-oriented thinking — and can apply those skills immediately in a production environment.

Our client provides integrated software and marketing solutions for the hospitality industry, specializing in short-term rental management. Their platform provides vacation rental companies with an enterprise-class property management system integrating booking, guest communications, and financial reporting systems - all built with partner organization integrations in mind.

Responsibilities

• Design and implement scalable platform services using PHP as a primary backend languag
• eBuild and maintain front-end systems using TypeScript and Angula
• rArchitect and evolve shared platform capabilities used across multiple products and team
• sTranslate product requirements into pragmatic, maintainable technical solution
• sApply Domain-Driven Design (DDD) principles and architectural modeling to complex business domain
• sMake sound tradeoffs between ideal architecture and practical delivery timeline
• sBuild and integrate systems leveraging LLM-based tools to accelerate development workflow
• sDesign and implement features powered by LLMs and agent-based systems, including orchestration, evaluation, and observabilit
• yImprove engineering velocity through tooling, automation, and thoughtful system desig
• nCollaborate cross-functionally with product and design teams to ensure technical decisions align with customer need
• sContribute to cloud architecture decisions and ensure systems are scalable, secure, and cost-awar

e
Required Experienc

• e Excellent English communication skil
• ls7+ years of professional software engineering experien
• ceDeep, production-grade experience with P
• HPStrong front-end development experience using TypeScript and Angul
• arExperience designing and operating distributed systems in producti
• onStrong understanding of API design, RESTful services, and event-driven systems, and solid knowledge of relational databases and data modeli
• ngPractical experience applying Domain-Driven Design (DDD) concepts and architectural models (layered architecture, hexagonal/clean architecture, event-driven architecture, etc
• .)Demonstrated ability to evolve legacy systems incremental
• lyAbility to design systems that balance correctness, scalability, cost, and delivery spe
• edHands-on experience deploying and operating systems in AWS, with familiarity with core AWS services (e.g., EC2, ECS/EKS, Lambda, RDS, S3, API Gateway, CloudWatch, IAM) and a strong understanding of cloud-native patterns, scalability, reliability, and cost optimizati
• onExperience with infrastructure-as-code (e.g., Terraform, CloudFormation, CD
• K)Hands-on experience using LLM-based tools in daily development workflo
• wsExperience integrating LLM APIs into production syste
• msFamiliarity with prompt design, evaluation strategies, and reliability patter
• nsStrong product mindset with pragmatic decision-maker — prioritizes customer impact over theoretical purity and avoids dogmatic adherence to patterns or too
• lsExperience making technical tradeoffs in ambiguous environmen
• tsAbility to reason about cost, complexity, maintainability, and time-to-mark
• etHighly self-motivated and accountable, with the ability to drive initiatives independently from concept to production with minimal oversig
• htComfortable operating in environments with evolving requiremen

ts
Desired Experie

• nceExperience with other major cloud providers (GCP or Azure) is a p
• lusExperience defining platform strategy or technical direction across te
• amsExperience building features or internal tools powered by LLM agents, including orchestration, tool use, guardrails, and monitor
• ingExperience mentoring engineers and raising overall engineering standa
• rdsProven track record of modernizing systems at sc
• aleExperience designing developer platforms or internal tooling ecosyst
• emsStrong opinions loosely held — able to debate rigorously and adapt when new information emer

ges
Additional Informa

• tionKnowing your ideas are heard and matter, think
• big!You get to own your job and be recognized for your contribut
• ionsWork with smart and creative pe
• opleMaking mistakes is human. Let's learn from them. Be transpar
• ent!We recognize you as an individual, with no presumptions or judgment. Be the extraordinary
• you!15 days Paid Time Off (PTO), 1 floating day, 3 sick days, and designated national holi
• daysStart:

ASAP
About Velo

zientWe are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our

team!

🏆 28 anos de história e 17x eleita uma das melhores empresas para se trabalhar em tecnologia no Brasil (GPTW).

Buscamos uma pessoa com perfil altamente técnico e estratégico, que queira atuar como referência no ecossistema de marketing, combinando desenvolvimento hands-on com definição de arquitetura e evolução de soluções baseadas em dados.

✨ Modelo: Remoto

📄 Projeto: Tempo indeterminado

🌎 Inglês: Avançado/Fluente (contexto global)

🔎 Responsabilidades

• Definir e evoluir a arquitetura do stack de marketing (Marketo, CRM, dados e integrações)
• Liderar a evolução e modernização do ambiente Marketo
• Projetar e implementar pipelines de dados (batch e streaming)
• Desenvolver integrações via APIs, webhooks e serviços
• Atuar em soluções de eventos e operações de marketing
• Definir padrões técnicos e orientar outros engenheiros

🛠️ Requisitos

• Experiência em Full Stack (backend + frontend moderno)
• Integração com plataformas como Marketo, HubSpot ou similares
• Experiência com data pipelines e data warehouse
• Conhecimento em APIs, OAuth/JWT e modelagem de dados
• Experiência de SQL e cloud (AWS ou GCP)
• Inglês avançado/fluente

⭐ Diferenciais

• Experiência com CDP (Customer Data Platform)
• Vivência com ferramentas de BI/Analytics (Looker, Tableau, Power BI)

💬 Se você busca atuar com arquitetura, dados e marketing em escala global, é só se candidatar!

#StaffEngineer #FullStack #MarketingTech #DataEngineering #Marketo #Cloud #VagaTI #Oportunidade

Somos globais, somos GPTW.

🌈 👵 ♿️👩🏾 Na Foursys, celebramos a diversidade e acreditamos que são as diferentes ideias e perspectivas que nos enriquecem. Portanto, sua cor, religião, gênero, raça, nacionalidade, idade, origem, identidade de gênero, deficiência ou orientação sexual não são barreiras para se juntar à nossa equipe. #VemSerFoursys!

Todas as nossas vagas estão abertas para Pessoas com Deficiência (PCD). Caso você se enquadre ou conheça alguém com o perfil, a Foursys é a empresa ideal!

Que tal se juntar a nós e se tornar um(a) #FourTalent? Então se liga nessa oportunidade incrível: 👇

Especialista FinOps

Estamos em busca de um(a) Especialista FinOps para liderar iniciativas de governança financeira em ambientes cloud, promovendo a otimização contínua de custos, eficiência operacional e maximização do retorno dos investimentos em tecnologia.

O profissional atuará como referência técnica e estratégica em FinOps, colaborando diretamente com equipes de Arquitetura, Infraestrutura, Engenharia, Finanças, Produtos e Liderança Executiva. Sua missão será transformar dados de consumo em decisões inteligentes, garantindo governança, previsibilidade financeira e uso eficiente dos recursos em nuvem.

Buscamos um perfil altamente analítico, consultivo e orientado a resultados, capaz de influenciar decisões técnicas e financeiras em ambientes corporativos de grande porte.

🎯 Principais Responsabilidades

☁️ Gestão e Otimização Financeira de Cloud

Identificar continuamente oportunidades de redução de custos e aumento da eficiência operacional em ambientes Microsoft Azure;

Realizar análisesdetalhadas de consumo, utilização e desperdício de recursos cloud;

Propor estratégias de rightsizing, otimização de workloads, reclassificação de recursos e ajustes de provisionamento;

Gerenciar e otimizar o uso de Reservations, Savings Plans e demais mecanismos de redução de custos;

Monitorar desviosorçamentários, anomalias de consumo e oportunidades de savings.

📊 Governança FinOps e Controle Financeiro

Definir e implementar políticas, padrões e diretrizes de governança financeira para ambientes cloud;

Estruturar e evoluir processos de chargeback, showback e alocação de custos;

Garantir a correta utilização de tags, taxonomias e estruturas financeiras;

Atuar na definição de modelos de accountability financeira entre áreas de negócio e tecnologia;

Participar de fóruns, comitês de governança e iniciativas de evolução da maturidade FinOps.

📈 Planejamento Financeiro e Inteligência de Custos

Desenvolver modelos de previsão de consumo e gastos (forecast);

Realizar análisespreditivas baseadas em tendências e históricos de utilização;

Avaliar impactos financeiros de novos projetos, arquiteturas e iniciativas cloud;

Apoiar a construção de business cases, análises de ROI, TCO e planejamento orçamentário;

Estruturar KPIs eindicadores estratégicos para acompanhamento financeiro dos ambientes cloud.

🤝 Suporte Consultivo às Equipes Técnicas

Atuar como parceiro estratégico das áreas de Engenharia, Infraestrutura e Arquitetura;

Traduzir decisõestécnicas em impactos financeiros para apoiar a tomada de decisão;

Recomendar arquiteturas mais eficientes, escaláveis e economicamente sustentáveis;

Promover a cultura FinOps e disseminar boas práticas de otimização e governança.

⚙️ Automação e Observabilidade

Desenvolver scripts, automações e mecanismos de controle preventivo;

Implementar budgets, alertas, políticas e monitoramentos automatizados;

Construir dashboards executivos e operacionais para visibilidade dos custos;

Integrar dados financeiros com ferramentas de observabilidade e gestão cloud;

Promover automação de processos relacionados à governança financeira.

🔒 Compliance e Gestão de Contratos

Garantir aderência às políticas internas e requisitos regulatórios relacionados ao uso da nuvem;

Monitorar desperdícios e definir ações corretivas para mitigação de custos desnecessários;

Apoiar a gestão de contratos, licenciamento e compromissos financeiros cloud;

Atuar na evoluçãoda maturidade FinOps seguindo o modelo FinOps Foundation (Crawl → Walk → Run → Fly).

✅ Requisitos Obrigatórios

Microsoft Azure

Experiência avançada em ambientes corporativos Azure;

Conhecimento aprofundado dos serviços e componentes da plataforma;

Experiência prática com:Azure Cost Management

Azure Advisor

Azure Reservations

Azure Policies

Management Groups

Billing Management

Resource Governance

FinOps e Governança Financeira

Conhecimento avançado dos princípios e práticas da FinOps Foundation;

Gestão de Chargeback e Showback;

Modelagem financeira para ambientes cloud;

Gestão de Forecast e Budget;

Planejamento e governança financeira de recursos tecnológicos;

Gestão de contratos, reservas e compromissos financeiros cloud.

Dados, Métricas e Indicadores

Construção de dashboards e relatórios executivos;

Definição e acompanhamento de KPIs FinOps;

Análise financeira e operacional de ambientes cloud;

Visibilidade e rastreabilidade de custos.

Automação

Experiência com automação de processos e controles cloud;

Desenvolvimento de scripts para monitoramento, governança e otimização;

Implementação de alertas, budgets e controles automatizados.

⭐ Diferenciais

Certificação FinOps Certified Practitioner (FOCP);

Certificações Microsoft Azure (AZ-104, AZ-305 ou equivalentes);

Experiência em Arquitetura Cloud ou Infraestrutura;

Vivência em ambientes multicloud;

Conhecimento em Power BI;

Experiência com Infrastructure as Code (Terraform, Bicep ou similares);

Conhecimento em AWS Cost Management ou Google Cloud FinOps;

Participação em programas de transformação digital e otimização financeira em nuvem.

💡 Hard Skills

FinOps (Especialista)

Microsoft Azure (Especialista)

Azure Cost Management (Especialista)

Azure Advisor (Especialista)

Azure Reservations (Especialista)

Azure Policies (Especialista)

Governança Cloud (Especialista)

Gestão de Reservas e Savings Plans (Especialista)

Chargeback & Showback (Especialista)

Forecast Financeiro (Especialista)

Controle Orçamentário (Especialista)

KPIs e Métricas FinOps (Especialista)

Automação de Controles (Especialista)

Observabilidade Financeira (Especialista)

Dashboards e Analytics (Especialista)

ROI e TCO (Especialista)

🧭 Metodologias e Frameworks

FinOps Foundation

Cloud Financial Management

Chargeback & Showback

Forecasting & Budget Management

Governance & Compliance

Cloud Cost Optimization

Continuous Improvement

FinOps Maturity Model (Crawl, Walk, Run, Fly)

E temos o Clube da Four que oferece ótimas vantagens!👇

🩺 Assistência médica;

🍲 VR e VA flexível;

🏋️ Gympass e Wellz;

⚽ Parceria com o SESC;

🍣 Descontos em restaurantes;

📚 Descontos em cursos técnicos e de ensinos superior;

🧠 Descontos em escolas e plataformas de idiomas.

E aí, aceita o desafio? Então conclua sua inscrição e #VemSerFoursys! Boa sorte! 🍀

Estamos presentes em 19 países, com mais de 26.000 colaboradores ao redor do mundo. Se você busca uma empresa que une tecnologia, inovação e respeito às pessoas, a Inetum é o lugar certo para você.

Consultor Manager | Energy & Utilities Consulting

Estamos buscando Manager EUC para liderar iniciativas estratégicas de consultoria no setor energético, em projeto de implementação SAP S/4HANA Utilities de longo prazo.

Responsabilidades

• Liderar projetos estratégicos no setor de energia e utilities.
• Atuar na gestão de projetos, PMO, governança e acompanhamento executivo.
• Analisar desafios de negócio e propor soluções alinhadas aos objetivos do cliente.
• Identificar oportunidades de otimização em processos, modelos operacionais e transformação digital.
• Ser ponto focal de relacionamento com clientes e stakeholders executivos.
• Realizar benchmarks, análises de mercado e identificação de tendências do setor.
• Apoiar desenvolvimento de negócios, propostas de valor e negociações comerciais.
• Liderar equipes, apoiar mentoring/coaching e gerenciar situações críticas.

Requisitos

• Mais de 6 anos de experiência em consultoria de negócios no setor energético.
• Conhecimento amplo da cadeia de valor de energia: geração, transmissão, distribuição e comercialização.
• Experiência em projetos de estratégia comercial, otimização de processos ou transformação digital.
• Vivência com executivos e ambientes complexos.
• Experiência em PMO, gestão de projetos, reporting executivo e governança.
• Perfil analítico, consultivo, estruturado e orientado a resultados.
• Forte comunicação, liderança, autonomia e capacidade de adaptação.
• Inglês e espanhol serão considerados diferencial.

Diferenciais

• Experiência em SAP S/4HANA Utilities ou SAP IS-U
• Vivência no setor elétrico brasileiro.
• Conhecimento de processos regulatórios de energia.
• Atuação em comercialização, faturamento, cobrança ou atendimento ao cliente no setor energético.

Informações da vaga

• Presencial: Visitas pontuais ao Rio de Janeiro/RJ em fases críticas do projeto
• Despesas de viagem: Pagas pelo cliente
• Início previsto: Setembro/2025
• Duração: Mínimo de 12 meses
• Possibilidade de prorrogação: Sim

At Virtual Latinos, we connect experienced professionals from Latin America with growing companies in the U.S., Canada, and beyond that are building distributed remote teams. Our community includes more than 5,000+ professionals hired and 2,500+ companies that rely on Virtual Latinos to find skilled remote talent.

Join a community where you'll learn, connect with like-minded professionals, and access real remote opportunities with top North American companies.

Highlight Role of the Week!

Customer Service Specialist (Remote)

About the role:

This opportunity is designed for experienced customer service professionals who are comfortable managing multi-channel support operations, resolving complex inquiries, handling escalations, and delivering high-quality customer experiences in fast-paced remote environments.

Pay Rates:

Part-Time Monthly Rates: $840-$$1,400 (based on 20 hours per week schedule)

Full-Time Monthly Rates: $1,680-$2,800 (based on 40 hours per week schedule)

The posted monthly salary range is an average monthly income. However, all jobs at Virtual Latinos are hourly, and pay is calculated based on the number of hours worked daily. We pay our Virtual Professionals every 2 weeks through third-party platforms. The hourly rate range of the position is $10.50 - $17.50, depending on experience. Once a rate has been offered to you, it is non-negotiable.

Work Schedule:

The work schedule will vary depending on the position and client. Most schedules align with U.S. and Canadian business hours.

Key responsibilities:

• Multi-Channel Customer Support: Handle customer inquiries across phone, email, live chat, and social media, ensuring timely, professional, and solution-oriented responses.
• Escalation & Problem Resolution: Diagnose complex customer issues, troubleshoot effectively, and manage escalations through resolution while maintaining customer satisfaction and retention.
• Account Management & CRM Administration: Update and maintain accurate customer records, process account changes, and ensure data integrity within CRM and helpdesk systems (Zendesk, Freshdesk, HubSpot, Intercom, or similar).
• Product & Service Expertise: Maintain deep knowledge of products, services, and internal processes to provide accurate guidance and proactive recommendations to customers.
• Reporting & Process Improvement: Document customer interactions, identify recurring issues and trends, and provide actionable feedback to support teams and leadership to improve service quality.

Depending on the client, you may also support order processing, returns management, knowledge base maintenance, or quality assurance initiatives.

What you bring:

• Must be 21+ years old
• 1+ years of experience in customer service, customer support, or client-facing roles
• Bilingual English (C1 or above) / Spanish

Required Skills:

• Strong understanding of customer service best practices, support workflows, and escalation procedures
• Experience working with CRM or helpdesk platforms (Zendesk, Freshdesk, HubSpot, Intercom, Salesforce Service Cloud, LiveAgent, Zoho Desk, or similar)
• Familiarity with communication and collaboration tools (Slack, Microsoft Teams, Dialpad, RingCentral, Aircall, or similar)
• Experience with ticketing and knowledge base systems (Jira Service Management, Help Scout, Confluence, Notion, or similar)
• Proficiency in productivity and scheduling tools (Google Workspace, Microsoft Office 365, Calendly, or similar)
• Excellent written and verbal communication skills in English and Spanish
• Ability to manage multiple conversations and priorities simultaneously in remote environments
• Strong organizational skills and meticulous attention to detail
• Empathetic, patient communication style with a focus on customer retention
• Comfortable handling confidential customer information with discretion

How the process works:

• Apply through LinkedIn Easy Apply.
• Qualified candidates will receive instructions to complete their full application and join the Virtual Latinos community.
• Once accepted, you will gain access to ongoing remote job opportunities with U.S. companies looking for experienced remote professionals.